EATNOW  EXPRESS Refund Policy

Thank you for choosing [Your Food Delivery Business Name]. We are committed to providing you with delicious and reliable food delivery services. However, we understand that there may be circumstances where you may need a refund. This refund policy outlines the conditions under which we will issue refunds.

1. Eligibility for Refunds:

We will consider refund requests under the following circumstances: You received an incorrect order. Your order was delivered late, and the delay was due to our fault. You received a damaged or spoiled item. You were billed incorrectly.

2. Refund Request Process:

To request a refund, you must contact our customer support team within [insert number of days] days from the date of delivery. Provide detailed information about the issue and include supporting evidence such as photos if applicable. Refund requests can be submitted through our website, mobile app, or by contacting our customer support team at coreridertaxi7@gmail.com/+260766666104.

3. Refund Methods:

Refunds will be issued using the same method as the original payment. For example, if you paid by credit card, the refund will be credited back to the same credit card.

4. Refund Approval Process:

Refunds will be approved or denied after a thorough review of your request. We may contact you for additional information if necessary. Once approved, refunds will be processed within 3 business days.

5. Non-Refundable Items:

Certain items may be non-refundable, such as delivery fees, service charges, or tips. Promotional discounts or offers may also affect the refund amount.

6. Cancellation Policy:

Orders canceled before they are prepared and dispatched may be eligible for a full refund. Cancellation requests must be made within 30mins of placing the order.

7. Changes to Orders:

Changes to orders (e.g., modifications or additions) must be requested within 20 minutes of placing the order. We will do our best to accommodate changes, but they are subject to availability and may not always be possible.

8. Contact Information:

For refund requests or inquiries, please contact our customer support team at coreridertaxi7@gmail.com/+260766666104.

9. Policy Updates:

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website or mobile app. By placing an order with EAT NOW EXPRESS, you acknowledge and agree to the terms and conditions outlined in this refund policy.

EATNOW EXPRESS

www.eatnowexpress.com

coreridertaxi7@gmail.com

+260766666104